Shipping & Returns – Vitamasques

Shipping and Returns

Shipping calculated on checkout depending on destination. See below for available shipping options.

Shipping Options

  • North America Shipping

Free Shipping on all orders in the US over $15.


Standard (5-10 Days) - $5 USD

Tracked & Signed (3-7 Days) - $13 USD


Canadian Orders


Packet Plus (4 - 12 Days) - $8 USD

Returns

Our returns policy covers you up to 14 days from dispatch date (you’ll receive an email from us upon dispatch). 

If you aren’t totally happy with your items, please let us know by emailing sales@vitamasques.com, in your message please let us know that you wish to return your items and answer the below questions: 

  • Reason for returning
  • Items you are returning
  • Confirmation all products that are being returned are in unopened and in original packaging

Once you've answered the above, we will email you return shipping instructions. 


 If the order was placed via Paypal, we are able to cover return shipping. If the order was placed with a credit or debit card, we are unable to cover costs for returning the items to us.Once we receive your return a refund will be processed in 7 working days to the original payment method.

Not Received Your Order?

We have a statutory 14 working day policy on items not received. Please be patient during this time. If your item has not been received after 14 working days, please contact us at sales@vitamasques.com with your order number and we will look into the situation for you.