Shipping and Returns
Shipping calculated on checkout depending on destination. See below for available shipping options.
Free Standard Shipping on all orders in the US over $15 with optional upgrades. All orders are tracked as standard.
|Standard (2-8 Business Days)||$5 USD|
|Express (2-5 Business Days)||$10 USD|
There is no free delivery on our Canadian orders as this is treated as an international shipment.
|Packet Plus (4 - 12 Business Days)||$30 USD|
There are intermittent delays that are affecting dispatch and delivery so the stated delivery days above might be subject to change without notice, and we can only offer apologies and ask for your patience during these difficult times.
Our returns policy covers you up to 14 days from dispatch date (you’ll receive an email from us upon dispatch).
If you aren’t totally happy with your items, please let us know by emailing email@example.com, in your message please let us know that you wish to return your items and answer the below questions:
- Reason for returning
- Items you are returning
- Confirmation all products that are being returned are in unopened and in original packaging
Once you've answered the above, we will email you return shipping instructions.
If the order was placed via Paypal, we are able to cover return shipping. If the order was placed with a credit or debit card, we are unable to cover costs for returning the items to us.Once we receive your return a refund will be processed in 7 working days to the original payment method.
Not Received Your Order?
We have a statutory 14 working day policy on items not received. Please be patient during this time. If your item has not been received after 14 working days, please contact us at firstname.lastname@example.org with your order number and we will look into the situation for you.